Community
- Work and live in harmony with all other HOC employees and campers.
- Respect and treat all HOC affiliated persons with dignity and equal opportunity, regardless of faith, race or cultural traditions, gender, gender identity, sexual orientation, colour, or physical ability.
- Assist in keeping the HOC facility clean and safe for all to enjoy.
- Notice and accurately interpret what others are feeling, based on their words, tone of voice, expressions and other non-verbal behaviour to acknowledge the concern and address any camper issues immediately.
- Take a personal interest in both campers and staff and work to develop positive professional relationships.
Leadership
- Act and represent yourself as outgoing, positive and responsible leaders.
- Work to identify teachable moments and extract positivity from every camper interaction. Creating positive memorable impressions.
- Take ownership of a situation and see the camper’s needs through from beginning to end.
- Exercise appropriate judgment in handling camper and staff situations.
Accountability
- Ensure that every camper’s experience is a positive one.
- Be accountable for yourself and your peers in respect to the expectations of HOC Directors as outlined in the Employee Handbook, and recognized best practices in child care.
- Ignorance by staff members towards a camper's needs, or to the rules and expectations of employment, is not an excuse for unacceptable behaviour.
Performance
- Provide exceptional camp experiences to all campers and perform all duties and responsibilities to the best of your ability.
- Positively challenge others to reach their own full potential.
- Seek ways to enhance the camper experience in unexpected ways.
- Try to exceed camper expectations.
- Show initiative and take action with an appropriate level of independence.
- Approach all tasks with a “can-do” attitude, understanding that there is no other kind of attitude at HOC.