Parent Communication Representative

Job Title: Parent Communication Representative
Report To: Camp Director/Assistant Director
Number of Positions Available: 1

EMPLOYMENT PERIOD:
Staff Orientation / Training: TBD
Employment Period: July 1st, 2012 – August 25th, 2012

WAGES:
Summer wages vary depending on age, qualifications and experience of applicants. Room and board is included

REQUIRED QUALIFICATIONS:

  • Minimum 19 years of age and completed at least one year of a summer camp relevant post secondary program. (Paramedic / EMT, Nursing, Education)
  • Recommended minimum of Bronze Cross or NLS swimming qualification
  • Currently holding an advanced or instructor level Emergency First Aid and CPR certificate
  • Must possess valid driver’s license.
  • Genuine interest in working with children
  • Experience working with children of varied ages. Specific camp experience an asset
  • Must be enthusiastic, energetic, and positive
  • Exceptional  communication skills – verbal and written
  • Highly organized
  • Must have a proactive “can do “ attitude
  • Ability to work well withal levels of employees
  • Strong customer service orientation

GENERAL RESPONSIBILITY:

  • Provide care to our campers that reflect the standards and guidelines of the Hockey Opportunity Camp Code of Conduct
  • Be the main source of communication between parents and campers when campers are at camp.
  • Dealing one on one with camper parents via phone and/or email.
  • Ensure that safety and health regulations are strictly adhered to
  • Assist Nurse/Doctor with supervising Health Centre and medication inventory.
  • Ensure that campers and staff with birthdays are properly recognized.
  • Be an active participant in the camp community.
  • Sign and abide by Hockey Opportunity Camp’s Privacy Policy

SPECIFIC RESPONSIBILITY:

  • Manage and proactively resolve parent inquiries & requests ensuring efficient and timely response to email and telephone enquires on a daily basis.
  • Maintain daily “Parent Communication Log” recording all requests and inquiries from the parent community and subsequent actions and resolutions.
  • Provide continuous camper status updates with camp Directors for all campers of “concern”.
  • Participate twice daily in individual action plans for campers of concern related to health or behaviour with camp Directors & relevant coordinating staff.
  • Proactively communicate with parents of campers requiring the services of the Health Care Team for incidents of a more serious nature. Including initial contact, regular status updates and the campers return to regular program.
  • Manage the identification of new campers at Sunday check in, verifying correct contact and emergency contact information of the camper (phone/email).
  • Support the execution of the First 48 HR Program ensuring photograph and email is sent to parent of first time campers during their first 48 hours at camp.
  • Assist the Nurse/Doctor with daily, bedtime and evening routines when needed.
  • Assist the Nurse/Doctor to ensure that campers and staff with specific medical needs are properly cared for.
  • When required, travel to arena to assist hockey staff with any medical or first aid issues.
  • Assist in providing a basic overview of First Aid procedures during Orientation week and staff meetings as required
  • Maintain all First Aid Kits and Epi Pens
  • Assist in first aid and medical problems as required
  • Daily cabin inspections and ranking. Organize cabin clean up award at the end of each week
  • Assume a leadership role in the preparation, execution and follow-up of Emergency Response Procedures/Crisis Management with the Nurse/Doctor and Director, co-ordinate the Emergency Response and Spinal Teams
  • Transport campers to clinic appointments and to the hospital/Urgent Care facility as required
  • Other duties as assigned.